Analyst I Business Process Transactions

DXC Technology•Nashville, TN

3d•Remote

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Requirements

High school diploma is required as minimum degree (diploma needs to be provided)
2 years of Life Insurance and Annuities experience is required
Elite customer service experience is required
Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required
Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks
Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship.

Nice To Haves

Excellent oral & written communication skills
Excellent listening skills and ability to articulate ideas
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
Strong organizational skills
Demonstrated ability to manage stress
Strong computer skills
Ability to 'think out of the box' to generate innovative process improvements.
Strong math and analytical skills

Responsibilities

Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans
Research and respond to requests and discuss options regarding various aspects of the contract, for example, policy provisions, values, basic procedures, etc
Process transactions and refer requests for other policy modifications to appropriate areas for processing
Efficiently access multiple electronic systems to provide complete response
Work diligently to enhance and strengthen the relationship between the customer and our insurance clients
Support special campaigns as needed, or if solicited by the customer
DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills
Identify quality and training opportunities.
Effectively and professionally communicate procedures and coaching opportunities to peers.
Participate in process improvement projects and data analysis.
Assist in identifying process bottlenecks and quality assurance.