Analyst, Guest Recognition

Four Seasons Hotels and Resorts • Toronto, ON

19d • Hybrid

About The Position

The Analyst, Guest Recognition will support strategy, guest acquisition and member management, business reporting and performance of Four Seasons’ global recognition service to drive loyalty and retention of most loyal and valuable guests. As a passionate brand and service advocate for our guest and for Four Seasons, this role will focus on supporting and execution on recognizing guests consistently and rewarding loyalty across Four Seasons properties & channels globally. Working cross-functionally with various disciplines throughout Four Seasons (Operations, Insights, Digital, Marketing), the Analyst, Guest Recognition is a key contributor to managing performance, and program initiatives related to this consumer segment.

Requirements

• Minimum 2-3 years’ work experience in loyalty and benefits programs, consulting, product/program management, and/or brand strategy to high value consumers.
• Bachelor's Degree in Business or equivalent is required.
• Experience with strategy and planning, and performance measurement.
• Experience partnering with analytics and insights to inform strategy.
• Effective oral and written communication skills.
• High proficiency in Excel and PowerPoint.
• Understanding of high-touch service delivery and operational execution from a relevant background (Financial, Hospitality, Airline, Luxury Travel, Luxury Retailer).

Nice To Haves

• Guest facing project management experience an asset.
• Experience using analytics and BI reporting platforms an asset (Alteryx, SQL, Power BI etc.)
• Experience using Salesforce an asset.

Responsibilities

• Contributing to the delivery of the overall strategy for recognizing and driving loyalty of Four Seasons consumers consistently across the globe.
• Provide day-to-day support for guest recognition initiatives, ensuring seamless execution across the Four Seasons ecosystem.
• Support competitor analysis, research & segmentation, positioning, testing, performance, measurement & reporting and governance.
• Work with Insights and Analytics teams to identify, monitor, engage and nurture different consumer segments within a population to drive desired performance around retention and satisfaction.
• Partner with Operations teams to execute strategic initiatives, assess issues, solve issues, track & monitor performance of key metrics, recommend methods to optimize.
• Monitor and track KPIs to drive desired performance; key metrics include increased satisfaction, retention, trial, revenue and visits.

Benefits

• Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees