Analyst, Go-to-Market & Change Enablement

American Express•New York, NY

39d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within the Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We are a fast-moving, high-impact team tackling the company's most important priorities. The Risk & Remediation Program Management Office (PMO) is specifically focused on driving GMNS process excellence, Legal Entity Governance, First Line of Defense (1LOD) Compliance, Data Governance and managing large risk-related initiatives for GMNS. The Analyst, Go-to-Market & Change Enablement, will support a cohesive and coordinated change management approach across GMNS and will be responsible for driving clarity, consistency, and action in support of GMNS initiatives and enterprise-wide risk, compliance, and transformation initiatives. The successful candidate will support the development and execution of high-impact communications strategies, drive stakeholder alignment across global functions, and ensure smooth and effective change adoption at scale.

Requirements

Strong project management skills, including leading meetings, creating status reports, managing project plans, and tracking risks/issues and proven ability to prioritize and manage multiple tasks in a fast-paced environment
Collaborative team player that can build and strengthen relationships across the organization
Strong written communication skills, with the ability to develop strong and compelling presentations
Self-starter who thrives in an evolving, dynamic environment
Strong organizational, analytical, and problem-solving skills, with experience interpreting data and deriving insights
Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word)
High level of professionalism and strong work ethic

Nice To Haves

Bachelor's degree in business, Communications, or a related field
1-3 years of experience in change management, communications, project coordination, or business operations

Responsibilities

Support the development and execution of the change enablement strategy in alignment with business goals and priorities
Partner with internal partners and stakeholders, facilitating discussions, tracking action items, and ensuring accountability to maintain initiative success
Draft, edit, and design communications across channels to support enterprise-wide initiatives and business priorities, ensuring clarity and consistency
Lead project and program efforts for initiatives, including planning and tracking of progress, documentation of processes, and partner communication
Identify opportunities for process improvements and implement best practices
Foster a positive, respectful, and collaborative work environment

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities