Analyst, Fleet Administration (Contract Role)

ISUZU NORTH AMERICA CORPORATION • Anaheim, CA

5d • $58,033 - $71,090 • Onsite

About The Position

Analyzes and processes dealer fleet incentive requests and payment requests within Isuzu fleet sales support department guidelines. Acts as liaison between corporate office, field, and dealer personnel regarding Isuzu fleet assistance issues.

Requirements

• Associate’s degree or equivalent directly related work experience
• Minimum two year administrative/customer service experience
• Knowledge of data recording and performing business data transactions
• Strong mainframe and PC skills in MS Office applications including knowledge of Excel/Access; database management
• Excellent verbal and written communication skills
• Excellent analytical and organizational skills
• The employee must be able to access, enter, and retrieve data using a computer.

Nice To Haves

• Previous database management experience preferred
• SAP preferred

Responsibilities

• Reviews and distributes fleet assistance requests, including mega and regular fleet, from Isuzu dealers and the ICTA field and fleet organization.
• Ensures fair and equitable treatment of dealers.
• Seeks approvals from supervisor, when assistance levels require escalation.
• Reviews, approves, or denies new fleet account (fleet account number) requests from Isuzu dealers and ICTA fleet organization.
• Seeks guidance on new fleet account requests from supervisor as needed.
• Researches dealer payment discrepancies and provides dealers with resolution.
• Processes dealer credit and debit payments through Isuzu business systems in accordance with established policies and procedures.
• Performs miscellaneous job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree