Analyst, Financial Operations

Customers Bank•Portsmouth, NH

13h

About The Position

The Financial Operations team plays a critical role in managing the servicing, accounting, and operational integrity of our commercial loan and lease portfolio while supporting the continued growth of the business. As a Financial Operations Analyst, you'll have the opportunity to make a meaningful impact by improving processes, leveraging technology, and helping shape the future of financial operations. We are committed to being an industry leader by embracing innovation, automation, artificial intelligence (AI), and continuous improvement to deliver exceptional service to our customers and business partners. You'll be empowered to challenge the status quo, recommend new ideas, and collaborate across the organization to drive operational excellence.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field.
3–7 years of experience in financial operations, equipment finance, commercial lending, leasing, banking, or a related financial services environment.
Experience with accounts receivable, cash management, reconciliations, and financial reporting.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Demonstrated intellectual curiosity with a desire to continuously learn, improve processes, and embrace new technologies.
Strong emotional intelligence (EQ), including excellent interpersonal skills, collaboration, adaptability, and customer empathy.
Ability to think critically, challenge existing processes constructively, and develop creative, practical solutions.
Self-motivated with an ownership mindset and the confidence to make recommendations that improve operational performance.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining a high degree of accuracy.
Excellent written and verbal communication skills, with the ability to interact effectively across departments and with customers.
Advanced Microsoft Excel, including PivotTables, Power Query, and data analysis.
Experience with Microsoft Office 365, including Outlook, Teams, Word, and PowerPoint.
Experience with loan or lease servicing platforms; Aspire experience is a plus.
Familiarity with CRM systems and financial reporting tools.
Experience using or willingness to learn AI-powered productivity tools (such as Microsoft Copilot, ChatGPT Enterprise, or similar technologies) to improve efficiency, reporting, research, and workflow automation.
Strong aptitude for learning new software applications and adapting to evolving technology platforms.

Nice To Haves

Aspire experience is a plus.

Responsibilities

Manage the daily servicing of commercial loan and lease portfolios, including payment processing, cash application, account reconciliations, and exception resolution.
Generate, review, and process daily Electronic Funds Transfer (EFT) files and other payment transactions while ensuring accuracy and timeliness.
Administer accounts receivable functions, including customer invoicing, collections support, billing adjustments, and payment research.
Prepare customer payoff quotes, process early payoffs, and ensure accurate accounting for loan and lease terminations.
Review and process end-of-term activities, including lease returns, renewals, purchases, and contract dispositions.
Book new loan and lease transactions into the servicing system, ensuring accurate pricing, depreciation, residual values, accounting treatment, and contract setup.
Prepare account analyses, reconciliations, and operational reporting to support month-end, quarter-end, and year-end financial close activities.
Assist with financial reporting, portfolio analytics, and management reporting for executive leadership.
Support internal and external audits by preparing schedules, documentation, and responding to audit inquiries.
Serve as a backup administrator for the core lease and loan servicing platform, assisting with system testing, upgrades, issue resolution, and user support.
Identify opportunities to improve operational processes, automate manual tasks, and strengthen internal controls.
Partner with cross-functional teams to ensure compliance with company policies, accounting standards, regulatory requirements, and servicing procedures.
Provide exceptional customer service by responding to inquiries related to billing, account balances, amortization schedules, payoff requests, and transaction history.
Utilize AI-powered tools and emerging technologies to improve operational efficiency, automate routine tasks, enhance reporting, and identify opportunities for process improvement.
Participate in system enhancements, testing, and technology initiatives that strengthen scalability, automation, and data integrity.
Foster a culture of continuous learning by embracing new technologies, sharing knowledge, and contributing ideas that help the organization evolve.