Analyst, Financial Operations

CVS Health•Work At Home-Arizona, AZ

2d•$43,888 - $102,081•Hybrid

About The Position

The PBM Client Billing Financial Analyst role requires an ambitious, motivated, and eager individual, looking to work for an industry leading, Fortune 4 company. The position is a part of our Financial Operations department within the Client Billing Team. The individual will be working with a dynamic and skilled group, which manages the revenue-cycle operations for CVS Health’s Caremark business. The Financial Analyst will play an instrumental role in the success of our Client Billing team, as we help people on their path to better health. This role is a hybrid between operational ticket queue management via SalesForce Case work and Client specific task management. This will require significant time management, and the ability to flex work hours due to the client’s invoice and report cadence. Some of the client tasks will require occasional weekend hours and extended hours on any given day to ensure client tasks are completed in accordance with any applicable SLA tied to the task. The Financial Analyst will work with internal partners to document, review, and resolve cycle processing errors. This will include monitoring their own client tasks and supporting the larger PBM Billing Cycle through project work, cycle issue resolution, and other larger initiatives. They will be the first line of support for any issues that may arise for their own tasks and case work and will also work closely with our internal Billing Production Advisors and Finance IT to support, review, and improve our revenue cycle processes. The role does require interfacing with multiple business units, occasionally attending and or conducting conference calls, and establishing good rapport with all internal and external partners. The candidate should have experience creating work instruction documentation. They need to demonstrate the ability to identify, initiate, and follow through on issues to support projects which align with enterprise objectives. They must also be able to identify process inefficiencies and provide recommendation to management on how to resolve. The individual needs a proven record of working within cross-functional teams which work to identify and resolve issues which have a broad organization impact.

Requirements

1+ years of experience in a Finance related field
Experience working in Microsoft Excel.
High Diploma or GED Required

Nice To Haves

Experience in PBM revenue cycle environment
Experience creating, reviewing, and approving project documents, reporting, work instructions
Experience with SAP and SAP HANA, Access, and SAS is a plus
Self-starter, goal- oriented, ability to manage multiple assignments with strict deadlines.
Intermediate to expert level in Microsoft Excel, with experience using functions such as PivotTables, V-Lookup, Filters, Macros, etc.
Bachelor's degree preferred

Responsibilities

Manage operational ticket queue via SalesForce Case work.
Perform client specific task management.
Monitor own client tasks and support the larger PBM Billing Cycle through project work, cycle issue resolution, and other larger initiatives.
Work with internal partners to document, review, and resolve cycle processing errors.
Act as the first line of support for issues arising from own tasks and case work.
Interface with multiple business units.
Occasionally attend and/or conduct conference calls.
Establish good rapport with all internal and external partners.
Create work instruction documentation.
Identify, initiate, and follow through on issues to support projects which align with enterprise objectives.
Identify process inefficiencies and provide recommendations to management on how to resolve.
Work within cross-functional teams to identify and resolve issues with broad organizational impact.