Analyst, Finance - Shared Services
About The Position
The Shared Services Issue Resolution Analyst supports daily issue-resolution activities for Accounts Payable and Accounts Receivable within a shared services environment. This role focuses on investigating transactional discrepancies, responding to inquiries, and ensuring accurate and timely resolution of routine issues. The Analyst works closely with internal teams, vendors, and customers while gaining exposure to process improvement and service delivery best practices.Essential Duties and Responsibilities Resolve routine AP and AR issues such as invoice status inquiries, payment discrepancies, missing documentation, and basic customer/vendor disputes. Monitor shared inboxes, case management systems, and workflow tools to ensure timely response to incoming inquiries. Research and validate data within ERP systems to identify causes of issues. Escalate complex issues to senior analysts or managers with appropriate documentation. Assist with gathering data for reporting and KPI tracking. Maintain accurate records of resolutions and follow standard operating procedures. Collaborate with internal stakeholders to ensure completeness and accuracy of AP/AR information Support projects and tasks as needed.
Requirements
- Bachelor's Degree in Accounting, Finance or equivalent work experience.
- 2+ years of experience in Accounts Payable, Accounts Receivable, Process/Controls or Shared Services.
- Basic understanding of AP/AR processes
- Proficiency with financial and ERP systems (SAP, Stampli or similar)
Nice To Haves
- Experience with AP automation tools (e.g., Coupa, Ariba, Concur, High Radius) is a plus
- Ability to manage multiple priorities in a fast-paced shared services environment
- Strong attention to detail, analytical mindset, and problem-solving skills
- High level of integrity and strict adherence to protecting confidential information.
- Excellent communication and customer service skills
Responsibilities
- Resolve routine AP and AR issues such as invoice status inquiries, payment discrepancies, missing documentation, and basic customer/vendor disputes.
- Monitor shared inboxes, case management systems, and workflow tools to ensure timely response to incoming inquiries.
- Research and validate data within ERP systems to identify causes of issues.
- Escalate complex issues to senior analysts or managers with appropriate documentation.
- Assist with gathering data for reporting and KPI tracking.
- Maintain accurate records of resolutions and follow standard operating procedures.
- Collaborate with internal stakeholders to ensure completeness and accuracy of AP/AR information
- Support projects and tasks as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
