About The Position

This role serves as a key partner between Finance Operations and Technology, helping deliver tools, process improvements, and automation solutions that support operational excellence across global finance processes. The candidate will translate business challenges into technology-enabled solutions that improve operational performance across Global Finance Operations. This role requires strong analytical skills, a solid understanding of finance processes, enterprise systems, and cross-functional stakeholder engagement. The ideal candidate is naturally curious, comfortable navigating ambiguity, and able to collaborate effectively across global teams, process owners, and technology partners. They can identify root causes, evaluate business impacts, and support the successful implementation of technology enhancements, automations, and process improvements. A continuous improvement mindset and a passion for helping teams adopt tools and capabilities that drive efficiency, scalability, and operational excellence are essential.

Requirements

  • 2+ years of experience in finance operations, technology enablement, business analysis, product/process support, finance transformation or related areas.
  • Bachelor’s degree in Finance, Business, Data, Analytics or a related field. Will accept any suitable combination of education, experience and training.
  • Working knowledge of enterprise finance systems such as SAP, Coupa, BlackLine, HighRadius, automation platforms, workflow tools, reporting tools or related finance technology solutions.
  • Strong analytical, problem-solving, communication and stakeholder management skills, with the ability to assess business impact and coordinate practical mitigation plans.
  • Ability to translate business process needs into clear requirements, test scenarios, user stories, documentation and solution options.

Responsibilities

  • Partner with Finance Operations, Technology, MSP/BPO teams and Global Process Delivery teams to define business requirements and evaluate practical solution options.
  • Support issue triage, root-cause analysis and escalation for finance tools, SAP access/authorization issues, automation failures, reporting gaps and other technology constraints impacting operations.
  • Monitor technology implementations, enhancements and system upgrades to ensure solutions meet business requirements and support operational stability.
  • Support team readiness for new tools, enhancements, automations and process changes, including documentation, testing, training support and adoption activities.
  • Analyze recurring process pain points, manual workarounds and tool limitations to identify opportunities for automation, continuous improvement, control enhancement and cost reduction.
  • Support automation and data enablement opportunities by helping define requirements, validate outputs, document logic and partner with Technology or product teams to scale solutions.
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