Analyst, FastPay

Hilton • Memphis, TN

1d • Hybrid

About The Position

This position is for a FastPay Analyst within Hilton's Global Distribution Team, which is a key part of the Commercial Services organization. The role involves supporting booking channel management, negotiations, optimization, operations, and services like payment and transaction settlement for online and digital third-party channels that drive business to Hilton's hotels globally. Reporting to the Manager, Distribution Services FastPay, the analyst will work on projects to ensure that the commission-related needs of hotels and meeting planner companies (MPCs) are met in a timely manner.

Requirements

• One (1) year of professional experience
• One (1) year of experience in customer service
• Experience working with Excel (can maintain spreadsheets) and Outlook
• Hybrid schedule from Memphis, TN office (2 days per week in office)

Nice To Haves

• High School Diploma
• One (1) year of Finance or Accounting experience
• One (1) year of experience in Data Entry
• Knowledge of FastPay processes
• Knowledgeable of travel agency commission-processing systems or research and special projects

Responsibilities

• Research information and analyze data to arrive at objective conclusions, recommendations and plans of action within the FastPay program.
• Perform recompilations of hotel supporting documentation to MPC invoices.
• Research, resolve, and report any variances.
• Support all Hilton branded properties participating in the program.
• Provide mentorship on required approvals, information input, and meeting pickup for processing commission payments.
• Assist with any adjustments, as applicable.
• Provide customer service support to MPCs and perform functions relative to special projects or ad-hoc requests.
• Identify improvement opportunities as it relates to FastPay.
• Manage the commission payment process cycle through research, special projects, and internal control procedures.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees