Analyst, Escrow

Carrington Mortgage • Westfield, MA

12h • Remote

About The Position

The Escrow Analyst is responsible for enhanced specialized processes and escalated escrow issues. Also, responsible to provide timelines on all escrow department complaints, back up for internal/external audits, and research tax penalties from tax vendor. This is an experienced level job that handles escalated escrow issues and processes with a high degree of complexity. Duties are to be performed in accordance with all US State and Federal laws/regulations as well as the company’s outlined policies and procedures.

Requirements

• Proficient working knowledge of Microsoft Programs (Excel, Teams, & Outlook)
• Ability to troubleshoot moderate to highly complex escrow issues and make decisions which have significant impact.
• Moderate understanding of Agency and investor guidelines.
• Ability to communicate effectively with all levels of staff and management both internally and externally.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to self-motivate and work with limited supervision.
• Strong math skills, balance, and check results for accuracy.
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
• High school diploma or equivalent required.
• Four plus (4+) years of banking/finance/mortgage or escrow experience.
• Three plus (3+) years’ experience using mortgage loan servicing and loan originating systems (such as FiServ/Sagent, Encompass, Digital Portal, AutoPilot, and OnBase).

Nice To Haves

• College education preferred but not required.

Responsibilities

• Complete all tasks and responsibilities in accordance with applicable regulatory requirements.
• Research and provides timelines for complaints received from the Advocate Department, CFPB, Better Business Bureau, etc.
• Provide summaries and information as requested from internal and external clients to assist with litigated files, adversary complaints, and other legal action.
• Monitor, provide reports to vendors, and build insurance lines and flood zones on acquired loans.
• Verify the tax data that is built by tax vendor on acquired loans.
• Input payment changes and shortage spreads on acquired loans.
• Provide escrow figures for loans processing an assumption.
• Update escrow payments, insurance policies, and perform analysis on assumed loans.
• Operate in partnership with other departments and divisions, fostering positive working relationships and demonstrating excellent customer service skills.
• Research and rebut incorrect tax penalties with tax vendor.
• Provide supporting documentation to the Research and Recovery Department to recuperate funds.
• Research and provide instructions on outstanding checks.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED