Analyst, Digital Product, Epic Aura

Quest Diagnostics•Denver, CO

About The Position

The Digital Product Analyst, Epic Aura plays a critical role in supporting the product lifecycle, execution, and continuous optimization of Epic Aura lab integrations and supporting interoperability solutions. Working closely with the Senior Digital Product Manager for Epic Aura, cross-functional Agile delivery teams, and interoperability stakeholders, the analyst translates customer insights, clinical lab workflows, and strategic product roadmaps into well-defined features and user stories. The ideal candidate bridges business and technical teams by sifting through workflow data, capturing Voice of the Customer (VOC) feedback from ordering and performing organizations, and ensuring Agile teams deliver high-value integration capabilities that streamline clinical lab ordering and result delivery across the Quest network.

Requirements

3–5 years of progressive experience in a Digital Product Analyst, Business Systems Analyst, or related technical product role.
Demonstrated hands-on experience working in an Agile/Scrum framework, actively authoring user stories, managing acceptance criteria, and participating in team ceremonies.
Bachelor's degree in Computer Science, Business or a related field. Equivalent work experience can substitute for the degree.
Strong analytical and critical thinking skills
Deep technical skills
Strong verbal and written communication skills
Strong collaboration skills
Ability to work independently while partnering with Business Product Owners

Nice To Haves

1–3 years of experience in healthcare IT, clinical diagnostics, laboratory operations, or electronic health record (EHR) interoperability.
Familiarity with Epic EHR ecosystems, specifically Epic Aura, orders/results workflows, or HL7/FHIR messaging standards.
Experience supporting Scaled Agile Framework (SAFe) environments or Agile Release Trains.
Knowledge of Customer Journey Management and Digital Product Management. (Knowledge of Digital Service Management beneficial.)
Knowledge of relevant market trends with the ability to identify opportunities.
Knowledge of 'VOC' and Customer analytics technologies.
Agile development methodology knowledge desired.
Healthcare or clinical lab industry knowledge beneficial.
Awareness of change management principles.
Business process mapping (BPM) skills beneficial
Advanced level expertise in analytical tools (e.g. Excel pivot tables, Tableau, etc.)

Responsibilities

Capture, define, and write detailed features and user stories for Epic Aura integrations and interoperability network tools, aligned to clear Definitions of Ready (DoR) and Definitions of Done (DoD).
Partner closely with Agile Release Trains (ARTs), Scrum teams, software engineers, and quality assurance to guide refinement, sizing, sprint planning, and delivery of user stories.
Actively drive sprint-level execution by addressing clarifying questions from engineers, adding technical and business detail, evaluating acceptance criteria, and clearing operational roadblocks.
Support the end-to-end client and partner experience across the Epic Aura orders and results lifecycle.
Collaborate with clinical franchise teams to support the launch and configuration of new diagnostic test products and specialized integration workflows, simplifying provider access and time-to-market.
Assist in analyzing Epic Aura release notes, system capabilities, and interoperability tooling to identify opportunities for automation, self-service onboarding, and standardized messaging.
Gather, evaluate, and synthesize feedback from ordering client health systems, internal operations, and commercial teams to pinpoint integration pain points, expectations, and adoption barriers.
Track, monitor, and analyze how client health systems utilize Epic Aura features; evaluate adoption metrics, order drop-offs, and result delivery performance to validate product-market fit.
Partner with product management and business stakeholders to develop effort-vs.-benefit models, evaluating whether specific features or automation tools warrant engineering investment.
Benchmark industry EHR interoperability trends, competitive connectivity solutions, and regulatory changes to inform product roadmap refinement.