Analyst, Customer Solutions - Hybrid

XPO • North Richland Hills, TX

3d • Hybrid

About The Position

The Analyst, Customer Solutions at XPO will conduct daily data searches across multiple systems to match shipment tender data with customer records. This role involves generating and reporting findings to customers, delegating follow-up actions to the support team, and efficiently managing multi-step processes using Excel and other data management tools. The analyst will collaborate closely with management to recommend workflow changes and develop standard operating products (SOPs) for team use. Additionally, they will engage cross-functional teams to improve account performance, including Billing, Account setup, EDI, and Operations. The role requires close collaboration with the support team and leaders to ensure seamless operations, developing customer relationships, and being recognized as a valuable XPO resource. A Can-Do Attitude, Strong work ethic, Teamwork, and Respect for others are essential while working.

Requirements

• Bachelor’s degree or equivalent related work or military experience
• 2 years of experience in a customer success or related role, with a proven track record of quality analytics and customer relations

Nice To Haves

• LTL industry experience
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations
• Able to operate with minimal guidance and structure in a fast-paced, client-focused environment

Responsibilities

• Conduct daily data searches across multiple systems to match shipment tender data with customer records.
• Generate and report findings to customers, delegating follow-up actions to the support team.
• Efficiently manage multi-step processes using Excel and other data management tools.
• Collaborate closely with management to recommend workflow changes and develop standard operating products (SOPs) for team use.
• Engage cross functional teams to improve the account(s) performance. Examples: Billing, Account setup, EDI, Operations.
• Collaborate closely with the support team and support leaders to ensure seamless operations.
• Develop customer relationship and be recognized as a valuable XPO resource.
• Demonstrate a Can-Do Attitude, Strong work ethic, Teamwork, and Respect for others while working.

Benefits

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level