Analyst, Customer Service Support Operations

ConEdison•Spring Valley, NY

5d•$85,000 - $110,000

About The Position

Under the general supervision of the department Manager, the Analyst provides technical and analytical support related to all computer systems and platforms. Candidate will be responsible for assisting in the monitoring of all customer accounts. Candidate will also be expected to initiate, develop, and implement new and creative approaches to improve process. Team participates in the evaluation, testing, and integration of new data analytics products and services.

Requirements

Technical and analytical support skills
Ability to monitor customer accounts
Ability to initiate, develop, and implement new approaches to improve process
Experience in evaluation, testing, and integration of data analytics products and services

Responsibilities

Provides technical and analytical support related to all computer systems and platforms.
Assists in the monitoring of all customer accounts.
Initiates, develops, and implements new and creative approaches to improve process.
Participates in the evaluation, testing, and integration of new data analytics products and services.

Benefits

Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits