Analyst, Customer Onboarding
About The Position
The Analyst of NAM Franchise Onboarding will be responsible for supporting the licensing of new qualified entities into our Mastercard network. This role involves driving conversations for the critical early phases of new Customer business, collaborating with internal stakeholders to implement asset allocation for Customers to issue and acquire, and creating end-to-end onboarding documentation. The Analyst will also review and approve prepaid and crypto programs and licensing applications, provide input for process improvement, and proactively support Customer requests related to their Licensing portfolio, while effectively problem-solving integration challenges.
Requirements
- Bachelor’s degree in Business Administration or related field preferred
- Strong business and financial acumen
- Track record of impact and execution on strategic and critical projects requiring business analysis or problem-solving skills, scope management and tangible outputs
- Experience leading cross-functional projects and helping frame, design and execute solutions for challenging business problems
- Capable of multi-tasking in a fast-paced environment
- Strong Communication (written and verbal) and interpersonal skills – including MS Excel and PowerPoint
- Excellent time management, planning and organizational skills
- Strong analytical skills and comfortable using data to support thinking/ recommendations
Responsibilities
- Drive conversations to support the critical early phases of new Customer business into our network.
- Collaborate with internal stakeholders (business development, product, account managers/technical account managers, Customer implementation & Delivery teams) to successfully implement the allocation of internal assets for Customers to issue and acquire.
- Create end-to-end onboarding documentation used to train our shared services to support BAU process.
- Review and approve prepaid and crypto programs and licensing applications prior to Customer go-live.
- Provide input and share takeaways to continuously improve Mastercard integration capabilities and processes as it relates to customer onboarding.
- Proactively support Customer requests as it relates to their Licensing portfolio.
- Effectively problem solve when issues/challenges related to integration arise.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
