Analyst Council Partnership

Girl Scouts of the USA

About The Position

This Analyst Council Partnership position is a council executive team member support role, creating lasting and replicable customer support solutions through use of technology and business processes whenever possible. The position is a crucial member of the Council Partnership team, working collaboratively with a wide range of CP and other community team members, to support council needs. This position displays a high degree of user experience awareness, excellent troubleshooting and listening skills, and is solution oriented and data driven.

Requirements

5+ years relevant experience in support role of large teams and highest priority customers. Exercises tact and an appropriate sense of urgency when responding to customer needs.
Thoughtful and skilled problem solver, using listening skills, empathy and user experience knowledge to identify and develop effective solutions for a variety of stakeholders. Demonstrates strong problem-solving ability, including within tight timeframes and with multiple customers. Ability to prioritize and multi-task while meeting deadlines.
Strong process thinker who creates long lasting replicable solutions through use of technology, documented business processes, and effective people training
Must have strong technical skills, Microsoft Suite, and ability to learn new applications quickly. Has good understanding of the experiences, products, and services of GSUSA. Fosters innovation by seeing opportunities, not just issues or problems.
Ability to manage expectations, outstanding organizational skills, strong reading comprehension and ability to communicate results. Demonstrates excellent written and verbal communication skills.
Focuses on continuous learning and development. Works effectively within team and cross functionally with other communities, contributing to everyone’s knowledge, skills, and processes.
Office 365 or similar suites
Competency in PowerPoint or similar presentation software
Competency in Microsoft Excel or similar software
SharePoint suite
Wrike or other project management software
Manage Email
Bachelor’s degree or equivalent experience
Minimum of five (5) years’ experience in corporate environment

Responsibilities

Projects include but are not limited to support , leads project management implementation and training for community business planning tied to org wide strategic plan.
This includes but is not limited to creating and maintaining documentation of changes and upgrades to sites, managing digital experience/site architecture interns, communicating and promoting site changes and upgrades to Movement stakeholders, and assisting GSUSA site owners with implementation of site improvements.
Supports team administrative needs including contract management, organizational planning, GSUSA council events calendar, council leadership contact management, meetings and calls
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

Benefits

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
Medical and Behavioral Health Coverage
Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
Both plans include GSUSA partial subsidy of premium costs
Dental and vision coverage
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
Company-paid life insurance
Flexible work arrangements
12 weeks of paid parental leave
401(K) with company match
Sick leave
Short- and Long-Term Disability for salary continuation
Health and Wellness Classes and Activities throughout the year
Access to Employee Engagement Groups