Council Manager

Dow Jones & Company•New York City, NY

3d•$115,000 - $145,000

About The Position

About the Team The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information—which the Wall Street Journal and Dow Jones have traditionally provided them—but also a means for continuously honing their abilities to manage their people through a daunting array of challenges—whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The Leadership Institute consists of executive peer communities, a variety of content and experiences for members, and unique access to data only available within Dow Jones. About the Role WSJLI is looking for a dynamic and resourceful Council Manager to support our executive peer communities. In this role, you will be the central point of contact for a designated council members and their support teams, responsible for ensuring a high level of member engagement, satisfaction, and retention. You will work closely with the Council Chair to foster a vibrant, connected community and deliver a valuable experience for all members.

Requirements

7 years minimum relevant experience
Bachelor's degree in Business, Communications, Marketing, or a related field or equivalent experience
Proven experience in community management, account management, or a similar member/client-facing role.
Exceptional interpersonal and communication skills, with a talent for building and maintaining professional relationships.
Strong organizational and project management abilities, with a focus on details and follow-through.
Experience with a CRM or membership management system (e.g., Salesforce, HubSpot).
Strategic mindset with the ability to identify opportunities for member value and engagement.
A proactive and self-motivated approach to work, with a track record of driving results.
Ability to work collaboratively with a diverse group of stakeholders, including executive-level members and internal teams.

Responsibilities

Set Strategy for Council Growth: In conjunction with the Council Chair, play a large strategic role in optimizing for Council growth and member satisfaction, including taking a holistic look at attendees for each event and curating the best mix for an elevated experience.
Proactively Drive Engagement: Actively reach out to council members to encourage participation in events, utilize non-event benefits (e.g., exclusive content, networking opportunities), and build strong, individual relationships.
Monitor Engagement and Retention: Partner with Member Services Associates to understand who from the council members are engaged, which are unengaged,
Support Sales to New Members: Closely partner with Council Chair and WSJLI's sales team to drive new membership acquisition; at times be the primary sales point of contact for high-profile members at companies where WSJLI leaders already have a strong relationship.
Optimize Member Outreach: Develop and execute tailored engagement strategies based on member profiles. Prioritize outreach to prominent, at-risk, and unengaged members to ensure they are receiving maximum value from their membership.
Build Council Chair Relationship: Collaborate closely with the Council Chair, providing support and insights to help them foster a strong, cohesive community.
Match Members to Opportunities: Identify and match members to relevant programming and speaking opportunities that align with their expertise and the council's agenda.
Source Event Speakers: Working with WSJLI's Executive Producer and the Council Chair, actively recruit and secure qualified members to serve as speakers for council events, workshops, and virtual sessions.
Drive Summit Co-Chair Recruitment: Partner with the Council Chair to identify and recruit suitable members to serve as co-chairs for annual summits and major events, ensuring a strong leadership presence.