Analyst, Business Sr - Servicing Operations

Freedom Mortgage•Evesham Township, NJ

1d•Onsite

About The Position

The Analyst, Business Sr - Servicing Operations is responsible for analyzing business processes and system data to identify trends, issues, and opportunities for operational improvement. This role works closely with internal stakeholders to gather requirements, develop reporting solutions, and produce data insights that support decision-making. The position requires strong technical skills in data querying, reporting tools, and data warehouse environments including Snowflake.

Requirements

Experience working with Snowflake or similar cloud-based data warehouse platforms.
Strong SQL querying and data analysis experience.
Experience with Tableau or other business intelligence/reporting tools.
Advanced proficiency in Microsoft Excel.
Bachelor’s degree in Business, Analytics, Information Systems, or a related field.
Four (4) to six (6) years of relevant business analysis, reporting, or data analytics experience.

Nice To Haves

Mortgage servicing and credit reporting experience preferred.

Responsibilities

Analyze business operations and system data to identify trends, risks, and opportunities for process improvements.
Develop and maintain reporting solutions using data warehouse platforms such as Snowflake.
Write and maintain SQL queries and stored procedures to extract, transform, and validate data from multiple operational systems.
Partner with business stakeholders to gather reporting and analytics requirements.
Create dashboards and reports using visualization tools such as Tableau or similar BI tools.
Validate and reconcile data across systems to ensure accuracy and consistency of reporting.
Identify and troubleshoot data discrepancies including missing or inaccurate data.
Support business initiatives by translating business needs into technical reporting and analytics solutions.
Develop documentation for reporting processes, data sources, and business logic.
Communicate findings and insights to cross-functional teams and leadership through presentations and reports.
Collaborate with technology and data teams to improve data quality and reporting infrastructure.
Assist in managing projects related to reporting, analytics, and process improvements.
Provide mentorship and guidance to junior analysts as needed.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.