Analyst, Business Management & Operational Effectiveness

Customers Bank•New York, NY

About The Position

We are seeking a motivated Analyst to support the Business Management & Operational Effectiveness team at the intersection of business management, financial analysis, and operational risk. This role provides a strong foundation for early-career professionals to develop financial modeling skills, learn cost management, and build a working knowledge of operational risk in a banking environment. The successful candidate will work alongside senior team members and partner with business units (revenue-generating and revenue-enabling) to support financial transparency, contribute to analysis of operating performance and portfolio trends (including loan losses), and help track accountability across stakeholders.

Requirements

Bachelor's degree in Finance, Accounting, Economics, Business, or a related field
0–2 years of experience (including internships) in financial services, business management, or a related analytical role.
Foundational understanding of P&L, budgeting, and forecasting concepts; coursework, internship, or project experience in financial analysis is a plus.
Strong financial modeling fundamentals in Excel, with the ability to translate data into clear, useful insights.
Interest in learning how loan loss performance, portfolio trends, and risk-adjusted returns are analyzed and communicated to senior stakeholders.
Curiosity and analytical mindset to spot operational inefficiencies and support cross-functional follow-through.
Experience with using AI tools such as ChatGPT, Co-Pilot, and Claude.
Strong written and verbal communication skills, with comfort asking thoughtful questions and engaging with senior team members.
Interest in working in a fast-paced, highly regulated banking environment.
High integrity, strong judgment, and a bias toward ownership and execution.
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to quickly learn and effectively use Customers Bank systems and applications.
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Nice To Haves

Coursework, internship, or project experience in financial analysis is a plus.

Responsibilities

Help identify operational inefficiencies, process breakdowns, and control gaps; assist in developing and implementing remediation plans with measurable outcomes.
Support the team in maintaining accountability frameworks across stakeholders for financial, risk, and operational performance.
Assist key stakeholders in strengthening first-line operational practices, including issue identification, escalation, and root-cause analysis.
Review governance structures and document business practices to support alignment with risk appetite and regulatory expectations.
Help identify automation opportunities to streamline processes and improve efficiencies.
Support Business Unit financial planning and performance analysis, contributing to materials that inform capital allocation, budgeting, and investment decisions, and preparing executive reporting that supports accountability and growth.
Prepare analysis of revenue, expense, margin, and loan loss drivers for review by senior leadership and Risk Committees.
Contribute to forecasting models that incorporate economic trends, portfolio performance, and operational cost drivers.
Help identify cost-saving opportunities and efficiency improvements while preserving growth capacity.
Support the review of strategic investments, helping identify cross-functional synergies and duplication across initiatives.
Contribute to cost optimization and operational efficiency initiatives led by senior leadership.
Help prepare materials for senior management, Committees, and Board-level audiences.
Apply attention to detail and analytical rigor to support sound financial and operational risk management.
Assist the Credit division in maintaining current reporting responsibilities, working directly with the Chief Credit Officer.