Analyst, Business Analysis

Lincoln Financial•Charlotte, NC

3d•$72,900 - $131,600•Hybrid

About The Position

As a Business Analyst, you will support Underwriting strategy, with a focus on scaling automation and improving operational efficiency through: Expansion of INGESTR capabilities to enable straight-through census processing (minimal to no manual intervention) and Evolution of the manual rater tool to support future-state underwriting needs. You will serve as a key bridge between business and technology, ensuring solutions are both technically sound and aligned to underwriting objectives. This role is ideal for someone who thrives in ambiguous, less structured environments and can drive clarity through analysis and collaboration.

Requirements

4-year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Computer Science, Information Systems, Information Technology, or a related field
3–5+ years of Business Analysis experience that directly aligns with the responsibilities of this role
Demonstrated experience working between business and technology teams to translate requirements into scalable solutions
Ability to operate effectively in less structured environments, driving clarity, requirements, and outcomes
Ability to travel up to 10%

Nice To Haves

Familiarity with Agile frameworks and/or tools such as JIRA
Underwriting domain experience, preferably within Group Benefits or insurance environments
Experience working with integrations, APIs, or data exchange frameworks
Familiarity with automation initiatives and workflow optimization, particularly within underwriting or similar operational environments

Responsibilities

Maintains knowledge on current and emerging developments/trends (including underwriting, automation, and data processing capabilities such as INGESTR), assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
Identifies and recommends process improvements that significantly reduce workloads or improve quality, including automation opportunities and workflow optimization within underwriting or similar operational environments
Consults and collaborates with key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs, particularly within underwriting processes and data-driven workflows
Develops more complex business requirements, ensuring alignment to underwriting strategy, automation initiatives, and scalable solution design
Using structured requirements process, clearly articulates, documents and validates more complex business requirements, translating business needs into actionable, technology-ready requirements for integrations, APIs, or data exchange solutions as applicable
Collaborates with internal and/or external stakeholders to assess, select and recommend more complex solutions and/or alternative approaches that will achieve business goals, with a focus on improving efficiency, reducing manual intervention, and supporting straight-through processing
Validates that the solution meets the business need by developing more complex acceptance criteria and plan to evaluate, ensuring solutions deliver measurable improvements in processing efficiency, automation, and scalability
Determines and recommends the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization, supporting continuous improvement and operational effectiveness in underwriting-aligned processes