Analyst Application Support Tier 2
Hilton Grand Vacations•Orlando, FL
About The Position
The Applications Support Analyst is a results driven Team leader and Customer Service promoter responsible for all aspects and ownership of Incident Response and Problem Management within the HGV Information Technology Group. The Analyst provides end user support, manages communication and escalations across all business functions, and drives all business affecting issues to resolution, by becoming an expert on all HGV business systems.
Requirements
- Results driven
- Team leader
- Customer Service promoter
- Expertise in Incident Response and Problem Management
- Expertise in HGV business systems
Responsibilities
- Incident Response
- Problem Management
- End user support
- Manage communication and escalations across all business functions
- Drive all business affecting issues to resolution
- Become an expert on all HGV business systems
Benefits
- Recognition Programs and Rewards
- Medical, dental, and vision insurance
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide
- Perks at work: Employee Pricing platform
- Employee Assistance Program
- Paid Vacation Time
- Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
