Analyst - Ambulatory Access

BMC Software•Boston, MA

1d•$53,000 - $77,000•Hybrid

About The Position

The Analyst - Ambulatory Access provides analytic, operational, and system-level support for enterprise-wide healthcare scheduling initiatives to maximize patient care availability and streamline clinical workflows. This role operates under the general direction of the Director of Access Optimization. Through daily management of scheduling systems, workplans, and data analytics, this position directly drives operational efficiency, revenue cycle alignment, and patient satisfaction across all outpatient departments.

Requirements

Bachelor’s degree in healthcare administration, business, analytics, or related field
Minimum two (2) years’ experience in ambulatory access, patient access, healthcare operations, or project coordination
Or equivalent combination of education and experience
Epic certification in at least one application (or ability to obtain within 6 months)
Knowledge of ambulatory access workflows and provider capacity concepts
Strong organizational and project coordination skills
Ability to manage multiple concurrent workstreams and competing priorities
Strong problem-solving capabilities
Effective communication and stakeholder coordination skills
Ability to collaborate and coordinate deliverables across matrixed departmental teams
Ability to translate complex work into structured plans and actionable tasks
Demonstrated ability to manage workplans, timelines, and multiple priorities
Strong analytical skills including Excel or BI tools

Nice To Haves

Experience in a large multi-specialty or academic/safety-net health system
Hands-on experience with Epic Cadence, Ambulatory, or Referrals
Experience supporting cross-functional initiatives or project management activities
Exposure to access performance improvement or workflow redesign initiatives
Multiple Epic certifications preferred
PMP, CAPM, Lean, or similar project management training/certification preferred

Responsibilities

Develops, updates, and monitors complex project workplans, milestone tracking sheets, risk logs, and leadership status reports to ensure the execution, governance, and long-term sustainment of cross-functional ambulatory optimization initiatives (35% of time).
Audits provider scheduling structures within the electronic health record system, executes change requests, and monitors utilization rates daily to maximize clinical capacity and align schedules with organizational standards (20% of time).
Analyzes daily referral work queues, extracts access performance metrics, and coordinates data-cleansing activities with clinical departments to ensure the accuracy of operational reports and patient lead-time tracking (20% of time).
Coordinates post-implementation workflow reviews, documents operational feedback, and implements system adjustments during scheduled optimization cycles to transition newly launched clinical sites into steady-state operations (15% of time).
Conducts system testing, documents user workflows, and coordinates system updates with the finance team to align scheduling practices with revenue cycle guidelines (10% of time).