Analyst, Alarm Central

Walmart•Bentonville, AR

1d•$23 - $45•Onsite

About The Position

The (USA) Analyst, Alarm Central, provides technical support for alarm and life-safety systems, ensuring effective configuration, maintenance, and troubleshooting of monitoring technologies across the enterprise. This role serves as a resource for field technicians and internal partners by resolving complex system issues, supporting alarm panel programming, and maintaining monitoring platform and receiver database accuracy. The analyst evaluates system performance, identifies opportunities for process improvement, and develops documentation to support consistency and compliance requirements. Through collaboration with teams and external vendors, this position helps drive service excellence, supports technology initiatives, and contributes to the reliability and effectiveness of enterprise security operations. The Security Service team supports enterprise-wide alarm monitoring, system configuration, and technician support to ensure reliable life-safety and intrusion detection systems. They deliver precise alarm programming, maintain communication integrity, and support monitoring platform accuracy across technologies. The team collaborates to uphold emergency preparedness and response standards, providing technical expertise and ensuring compliance with protocols. Their efforts enable timely alarm management and effective emergency operations, supporting the safety and security of facilities throughout the organization.

Requirements

Proven experience programming, configuring, and troubleshooting intrusion, fire, and life-safety alarm systems.
Strong knowledge of alarm communication methods, signal transmission, and monitoring technologies.
Experience supporting field technicians through technical troubleshooting, issue resolution, and system configuration guidance.
Proficiency maintaining alarm monitoring platforms, receiver databases, and account configurations.
Ability to analyze system performance, identify root causes, and implement corrective actions to improve reliability and efficiency.
Excellent communication and collaboration skills with the ability to partner effectively across technical, monitoring, and business teams.
Commitment to maintaining accurate documentation and adherence to company standards, regulatory requirements, and industry best practices.
Associate's degree in Management, Business, Computer Science, or related field OR 2 years’ experience in emergency management or related area.

Nice To Haves

Associate's degree in Management, Business, Computer Science, or related field

Responsibilities

Manage daily operations of the alarm emergency center and field emergency phone lines following established procedures and compliance standards.
Provide procedural guidance and technical support to specialists and team leaders on advanced calls and safety measures.
Monitor and dispatch alarms, ensuring timely communication with authorities per regulatory guidelines.
Lead emergency response efforts by coordinating with internal and external stakeholders during crisis events.
Conduct training and support on alarm system applications and escalation protocols.
Analyze alarm center data to identify trends, improve processes, and propose business solutions.
Maintain compliance with company policies and support continuous operational improvements.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)