Analyst, Accounts Receivable

Estes Forwarding Worldwide•Richmond, VA

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program The Accounts Receivable Analyst reports directly to the Accounting Manager. The Accounts Receivable Analyst is responsible for the collection of past due accounts via phone, US Mail and /or email. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. The position requires an enthusiastic person who can quickly adapt to the ever changing environment and who will exhibit that he/she is part of the EFW team.

Requirements

Applicants must be comfortable working independently, or in a team setting and working under tight time constraints in a high volume environment with multiple priorities.
Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
Intermediate proficiency in Microsoft Office suite, internet, web-based and job specific software applications required.
High level of attention to detail in composing and proofing materials required.
The successful candidate will have a proven competence to communicate clearly and persuasively with all levels of an organization.
Strong customer service, oral and written communication skills required.
The successful applicant must possess the ability to plan, organize and manage multiple projects and set priorities.
Minimum of a High School Diploma (or equivalent) and 2-5 years of experience in Accounts Receivable and data entry.

Nice To Haves

AS/400 and/or freight collections experience helpful but not required.
Experience working in Freight Forwarding or Transportation industry desired.

Responsibilities

Interact with station managers and other departments within the company to resolve invoice differences.
Research billing errors and make the appropriate corrections.
Provide excellent customer service.
Record detailed account information as it is obtained.
Other miscellaneous duties as assigned.
Requires strong skills in the Microsoft Office products, in particular Excel and Word with basic skills in PowerPoint and Access.
Support and promote company core values.
Compliance with company C-TPAT and TSA security procedures.
Other duties as assigned.