Analysis & Reporting Manager (Charlotte, NC)

Citizens•Charlotte, NC

18h•Onsite

About The Position

The Analysis & Reporting Manager will be responsible for managing activities relating to the Wealth Management function within the Operations Department and will manage a team of Analysis & Reporting Operations Specialists. The Analysis & Reporting Manager is responsible for the direct daily supervision, coaching, and development of the colleagues in their department, serving as a subject-matter expert in Wealth Management Operations and a primary escalation point for complex operational, system, and client-related issues. The manager oversees daily operational workflows using independent judgment and discretion, ensuring regulatory, risk, and supervisory requirements are met through quality control reviews, audits, and adherence to established policies and procedures. This role oversees quality control reviews of transactions and exceptions to ensure service standards are consistently met, policies and procedures are followed, and all risk management and regulatory supervision requirements are fulfilled. The manager leads, directs, and coordinates the day-to-day activities of the Wealth Management operations team, exercising independent judgment and discretion in decision-making. Accountability for team productivity and operational effectiveness is a core component of the role, including implementing strategy and ensuring colleagues and processes operate as efficiently as possible. In addition, the manager designs, implements, and maintains a formal coaching and development program to support colleague growth, performance, and succession readiness.

Requirements

Completed high school diploma or GED equivalent
Minimum of 5+ years of experience in Wealth Management or Brokerage Operations, including demonstrated responsibility for complex operational workflows and risk management
Minimum of 2+ years of experience in a team lead, supervisory, or managerial role within Wealth Management operations, with direct accountability for colleague performance, coaching, and development
Strong expertise in Wealth Management operations processes and systems, including brokerage platforms- Tamarac and Black Diamond and escalation level troubleshooting
Proven ability to manage operational, regulatory, and client reporting risk within a bank environment, including oversight of quality control reviews and adherence to policies and procedures
Demonstrated ability to resolve complex operational, system, or client related issues using sound judgment and discretion, while clearly communicating outcomes to stakeholders
Experience overseeing daily workflows, setting priorities, and making staffing or process adjustments to meet service level expectations
Strong ability to manage multiple concurrent initiatives and competing priorities based on risk exposure, client impact, and business needs
Proven collaboration skills and ability to partner effectively with Wealth Management operations leaders and cross functional stakeholders
Proficiency with personal computer applications, including the Microsoft Office Suite
Excellent written and verbal communication skills, including the ability to deliver clear guidance, feedback, and escalation communications
Demonstrated flexibility to manage both planned initiatives and spontaneous operational issues as they arise

Nice To Haves

Completed associate or bachelor’s degree
Direct experience managing a team of analysis and reporting, brokerage operations, or wealth operations specialists
Experience serving as a primary escalation point for regulatory, audit, or client reporting related issues
Demonstrated success designing or implementing formal coaching, development, or succession planning programs
Experience developing or enhancing operational procedures, workflows, or training materials to support new initiatives
Strong track record of driving continuous improvement, operational efficiency, or control enhancements within Wealth Management operations
Experience partnering with senior operations leadership on strategic decisions related to process changes, staffing models, or operational risk mitigation
Demonstrated past job stability

Responsibilities

Manage the risks associated with client reporting in a bank environment.
Provide guidance on escalated items as a subject matter expert in Wealth Management Operations.
Resolve issues/escalations in a timely manner and communicate resolutions effectively.
Oversee daily operational workflows using independent judgment and discretion, ensuring regulatory, risk, and supervisory requirements are met through quality control reviews, audits, and adherence to established policies and procedures.
Oversee quality control reviews of transactions and exceptions to ensure service standards are consistently met, policies and procedures are followed, and all risk management and regulatory supervision requirements are fulfilled.
Lead, direct, and coordinate the day-to-day activities of the Wealth Management operations team, exercising independent judgment and discretion in decision-making.
Ensure team productivity and operational effectiveness, implementing strategy and ensuring colleagues and processes operate as efficiently as possible.
Design, implement, and maintain a formal coaching and development program to support colleague growth, performance, and succession readiness.
Coach and develop colleagues.
Monitor to ensure service levels are met.
Embrace continuous improvement within the team.
Develop procedures and training plans as new initiatives are implemented.
Monitor daily workflows and make necessary adjustments to staffing.
Provide exceptional customer service.
Work directly with other Wealth Ops leaders in support of decision making regarding all operational improvements or required procedure changes.