Amusement Team Member - Dollywood Theme Park - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

4d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Amusement Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Amusement Team Member will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide our guests with an excellent customer service experience by operating and interacting with various carnival style games and coin operated amusements. This service is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be minimum of 14 years of age
Basic computer skills
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record.
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods

Nice To Haves

Minimum 6 months of sales experience preferred
Minimum 6 months of customer service experience preferred
Minimum one (1) year of experience working in a team environment, highly preferred

Responsibilities

Operates various carnival style games in an outdoor environment by interacting with guests, setting and cleaning props, and celebrating wins
Explains the rules and prizes for each game
Describes different sales packages to guests and demonstrates proficient selling skills
Records the number of games played and the number of prizes awarded
Interacts with guests through the use of microphones and various props
Manages the stock levels and merchandising of any assigned games throughout the workday
Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules
Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others
Assists the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste
Adheres to all Amusements safety guidelines and report any safety issues to the immediate leadership
Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
Must be willing to have fun and create a fun and friendly environment for others