AMS Support Specialist

Michigan Health & Hospital Association•Okemos, MI

16h

About The Position

The AMS Support Specialist plays a critical role in supporting, maintaining, and optimizing the Michigan Health & Hospital Association (MHA) Association Management System (AMS), Customer Relationship Management (CRM) System, and related member engagement platforms. This position collaborates closely with the membership, communications, finance, events, and technology teams to ensure data accuracy, operational efficiency, and a seamless user experience for both staff and members. The Support Specialist serves as a primary resource for AMS functionality, user support, and workflow improvement. This position helps the organization leverage its systems to drive effective membership management, event operations, and communication initiatives.

Requirements

Associate degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
Experience in customer service, desktop support, troubleshooting and training via email, phone conversation, and/or virtual meeting
Excellent interpersonal, teamwork, and customer service skills
Analytical, problem-solving, organizational, and critical thinking skills with attention to detail and quality
Capacity to develop new procedures in addition to maintaining existing protocols
Excellent time management skills with a proven ability to meet deadlines
Ability to handle proprietary and confidential information
Strong verbal and written communication skills
Proficiency in Microsoft Office

Nice To Haves

Support and use of association, nonprofit, or membership-based organization database software
Implementation of new projects/products

Responsibilities

Provide technical assistance and user support for database systems and other software applications.
Develop workflow documentation, help guides, and standard operating procedures.
Partner with stakeholders to evaluate and improve system functionality.
Manage user accounts by tracking down changes and updating fields, permissions, workflows, and security settings.
Troubleshoot system issues, coordinate with vendors, and escalate technical problems when needed.
Evaluate new AMS/CRM releases, updates, tools, and participate in testing as part of system improvement processes.
Ensure data accuracy through routine audits, cleanup processes, and data validation.
Assist with member onboarding, invoicing, dues payments, and access to membership benefits.
Provide reporting and support to leadership on member engagement, dues process, and committee, council, and task force participation.
Support event registration, membership lifecycle tracking, and e-commerce components within the AMS.
Maintain community site data and support communication workflows tied to member experience.