AMS Program Manager

Marsh McLennan • San Antonio, TX

1d • Remote

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Program Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. The Program Manager is a key driver of execution and ownership within the team, fostering a solution-oriented approach to problem-solving. Partnering closely with Program Management, this role oversees the development, organization, and execution of program tools, deliverables, and project management processes to ensure alignment with AMS program objectives. Responsibilities include documenting and maintaining procedures and artifacts for training and reference, leading training sessions for new and existing team members, and collaborating with project managers and stakeholders to identify knowledge gaps and continuous improvement opportunities. The Program Manager also proactively manages program risks, coordinates resources, tracks performance metrics, and supports change management to ensure smooth implementation and ongoing program success. In addition, the Program Manager performs regular program maintenance, quickly identifies and resolves issues by engaging the right stakeholders with urgency, and ensures quality and budget adherence. This role facilitates clear communication across teams and stakeholders, drives process improvements, and aligns program goals with broader organizational priorities. Reporting to the Program Director, the Program Manager consistently exemplifies Marsh McLennan’s core values of integrity, collaboration, passion, innovation, and accountability.

Requirements

• Understanding of the insurance brokerage business
• Awareness of the impact and consequences of decisions affecting program objectives
• Proven critical thinking, analytical, and problem-solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various program tools, processes, and procedures by deploying project management best practices
• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
• Team player! Enthusiastic and engaging with an ability to work with a wide range of cross-functional teams and leaders

Nice To Haves

• Minimum 3-5 years of experience in project management
• Challenges the status quo to make process improvement recommendations
• Experience working with Microsoft Office tool suite (PowerPoint, Teams, Outlook, OneNote) and project management software such as Smartsheet or Microsoft Project
• Demonstrates a bias for action and a commitment to achieving sustainable results

Responsibilities

• Oversees the development, organization, and execution of program tools, deliverables, and project management processes to ensure alignment with AMS program objectives.
• Documenting and maintaining procedures and artifacts for training and reference
• Leading training sessions for new and existing team members
• Collaborating with project managers and stakeholders to identify knowledge gaps and continuous improvement opportunities
• Proactively manages program risks
• Coordinates resources
• Tracks performance metrics
• Supports change management to ensure smooth implementation and ongoing program success
• Performs regular program maintenance
• Quickly identifies and resolves issues by engaging the right stakeholders with urgency
• Ensures quality and budget adherence
• Facilitates clear communication across teams and stakeholders
• Drives process improvements
• Aligns program goals with broader organizational priorities

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities
• health and welfare benefits
• 401K savings
• employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed