AMS 3D Field Service Engineer

HP•Alpharetta, GA

1d•$65,600 - $95,100•Onsite

About The Position

AMS 3D Services is looking to hire a Field Service Engineer to join our team. As a Field Service Engineer, you will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment. They will work together with the Remote Support team and Competence Engineers to ensure that customers are maximizing the uptime of their equipment. The Field Service Engineer with develop on-going relationships with customers to resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.

Requirements

Engineering degree and minimum of 2 years of related work experience.
Solid technical skills, as it requires a good understanding and troubleshooting of a 3DP printer, while balancing communication and networking skills.
Strong troubleshooting and analytical skills: solid and demonstrable troubleshooting skills with ability to translate customer faced symptoms into product issues and define a clear action plan to get it resolved.
Customer Centric approach.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
Excellent communicator: Able to communicate and present complex issues with assurance and confidence.
Team player: Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
1 to 3+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience.

Responsibilities

Troubleshoot technical problems and issues, determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.
Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment
Assess product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers.
Act as local on-site representative to customer's organization.
Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave