AML Investigator III

Mercury•Portland, OR

7d•$109,500 - $152,100

About The Position

Mercury is seeking an AML Risk Investigator to join their growing AML Investigations team. This role is crucial in protecting Mercury, its customers, and the financial ecosystem from illicit activities. The investigator will be responsible for handling transaction monitoring queues, conducting financial crime investigations, managing cases, and drafting Unusual Activity Reports. The position requires a keen eye for risk balanced with a focus on user experience, and will involve implementing and tuning transaction monitoring rules, reviewing alerts, contacting users for information, and collaborating with partners and internal teams. The role also includes investigating and responding to Requests for Information (RFIs) from Partner Banks, making decisions on user accounts (locking or closing), understanding user activity, documenting findings, and escalating suspicious activity for SAR consideration. The ideal candidate will develop a strong ability to detect potential fraud or money laundering and explore tools to enhance efficiency. They will also contribute to process documentation and training. Mercury is a fintech company, not an FDIC-insured bank. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.

Requirements

Experience in identifying money laundering, detecting fraud, or other financial crimes related behavior in banking, fintech, or other financial services through vendor AND in-house developed transaction monitoring rules
Fluent in the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
Understand the business banking landscape and have familiarity with international activity and ownership
Exercise empathy and understanding when communicating with users
Communicate complicated concepts with efficiency and clarity, both in speech and writing
Manage relationships with external parties with confidence and kindness
Work with efficiency and focus
Understand how to keep an organized and clean inbox
Love problem solving and making teams, product, and processes more efficient
Derive joy from customer joy
Enjoy thinking about how to automate as much of your job as possible
Be curious about the US banking system, startups, and ecommerce companies

Responsibilities

Provide input as we implement new transaction monitoring rules and tune existing ones
Review AML, and other financial crime alerts in our transaction monitoring queue and take action as needed
Contact our users for information on their account usage and transactions
Work with our partners and internal team members to review and assess information received from users
Investigate and respond to Requests for Information (RFIs) from our Partner Banks, delivering clear, well-supported AML reviews on customer’s account activity
Decision user accounts as needed, including locking or closing accounts
Develop an understanding of expected activity for each type of user we work with
Document investigative findings and escalate unusual or potentially suspicious activity to our Partners for SAR consideration
Develop an unfailing eye for potential fraud or money laundering
Investigate tools that would make your job easier
Write clear documentation on current processes and help train future teammates