AMI Operations Specialist Sr

NiSource•Merrillville, IN

5d•$113,500 - $170,300•Hybrid

About The Position

NiSource is seeking an AMI Operations Specialist to support the performance, reliability, and optimization of Advanced Metering Infrastructure (AMI) systems. This role is responsible for monitoring AMI network and meter performance, analyzing system data, resolving operational issues, supporting system enhancements, and collaborating with cross-functional teams to ensure accurate and reliable meter communications and customer operations. This position may be filled at the Specialist II, Specialist III, or Senior Specialist level based on the selected candidate's experience and qualifications.

Requirements

Bachelor's degree in Engineering Technology, Information Systems, Computer Science, or related field, or equivalent experience.
7+ years of experience in utility operations, customer operations, information technology, metering, or a related field.
Recognized technical expertise in AMI operations and the ability to lead complex initiatives and cross-functional problem solving.

Nice To Haves

Experience with Advanced Metering Infrastructure (AMI) systems.
Experience with utility meter-to-cash processes and customer operations.
Knowledge of RF, cellular, fiber, or other communications network technologies.
Experience with data analytics and reporting tools such as Power BI, Tableau, SQL, or similar platforms.
Experience working with utility customer information systems (CIS).

Responsibilities

Monitor and analyze AMI system performance, network communications, meter read delivery, and key performance indicators (KPIs).
Investigate and resolve AMI alerts, alarms, no-read conditions, data exceptions, and communication issues.
Support software, firmware, and system upgrades, including testing and validation activities.
Partner with field operations, customer service, billing, outage management, and other stakeholders to identify and resolve operational issues.
Monitor and analyze system reports, device performance, GIS data, and equipment trends to improve operational effectiveness.
Utilize reporting and analytics tools to identify trends and recommend process improvements.
Coordinate issue escalation and support the resolution of meter, network, and communication-related concerns.

Benefits

Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.
Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.
We value a workplace where everyone feels respected, included, and able to do their best work.
We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.
We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints.
We treat others with professionalism and care, and we each play a part in creating a positive work environment.
NiSource is proud to support veterans, transitioning service members, and military spouses.
We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.
Each employee is expected to abide by this principle.
By applying, you may also be considered for other roles that match your skills and experience.
If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety is a core value at NiSource.
Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.
NiSource participates in the U.S. Department of Homeland Security's E-Verify program.