AMI Data Support Specialist

City of Albany, Georgia•Georgia 31701, GA

11d•Onsite

About The Position

The purpose of this position is to monitor and analyze the Advanced Metering Infrastructure (AMI) system. Also, analyze data, prepare reports to management on key performance indicator findings and assessments. Identify performance strengths, gaps, and opportunities for improvement. This position is responsible for managing, validating, and analyzing data from Advanced Metering Infrastructure (AMI) systems to support utility operations, billing accuracy, and system optimization. The role requires specialized technical expertise in metering systems, data analytics, and troubleshooting, along with the ability to collaborate across departments to resolve complex data issues and improve overall system performance.

Requirements

Associate’s degree or equivalent from a two-year college or technical school, or a combination of related experience and training that provides the necessary knowledge, skills, and abilities to successfully perform the essential functions of the job.
Equivalent combinations of education and experience will be considered.
Must possess and maintain a valid Georgia Driver’s License.
Demonstrates expertise in Advanced Metering Infrastructure (AMI) systems, meter data management, and related technologies; effectively troubleshoots issues and utilizes systems to improve data accuracy and operational efficiency.
Collects, validates, and analyzes meter data to identify discrepancies and trends; develops timely, effective solutions to support billing accuracy and system performance.
Maintains current knowledge of utility operations, metering technologies, and data systems; actively seeks opportunities to enhance skills and stay aligned with industry advancements.
Clearly communicates technical information to diverse audiences; provides responsive, professional support to internal departments and customers regarding AMI data and related inquiries.
Builds and maintains effective working relationships with utility staff, IT, and vendors; contributes to team efforts to resolve issues and improve system functionality.
Ensures accuracy and integrity of data through strong attention to detail; effectively prioritizes tasks, meets deadlines, and adheres to organizational policies and standards.

Responsibilities

Work closely with management to achieve outcomes based on department goals and strategic initiatives.
Assure meters are reporting to the system on a daily basis.
Supervise and monitor any repairs that are needed for the system.
Monitor and adjust alarms within the system to operate within parameters and design specifications.
Analyze data, prepare reports to management on key performance indicator findings and assessments.
Identify performance strengths, gaps, and opportunities for improvement.
Work with Vendors to ensure the system performs to contract specifications.
Perform periodic review of department policies and business processes and recommend/update policies and procedures as necessary to improve operational effectiveness.
Support general business operations. This entails but not limited to preparing presentations, coordinating meetings, and other duties as assigned to ensure the effective running of the Utility Operations organization.
Performs other related duties as required.