AMI Data Analyst

DTI•Columbus, OH

4d•Onsite

About The Position

DTI (Diversified Technology, Inc.) is seeking an AMI Data Analyst for a 3-month contract position in Columbus, OH. This role is responsible for investigating meter reading exceptions and identifying root causes that hinder successful meter reads, AMI communications, or accurate customer billing. The analyst will act as a central point for meter-related issues, collaborating across departments to resolve problems, remove obstacles to obtaining meter reads, and ensure accurate consumption data for billing. The position aims to improve read performance, reduce estimated bills, enhance customer experience, and increase operational efficiency through proactive investigation, case management, and cross-functional collaboration.

Requirements

Strong analytical and problem-solving skills with the ability to conduct root cause investigations.
Excellent oral, written, and interpersonal communication skills.
Ability to effectively coordinate work and resolution activities across multiple departments.
Microsoft Excel and data analysis skills.
Strong organizational, documentation, and follow-up skills.

Responsibilities

Investigate meter reading exceptions, communication failures, consecutive estimated bill accounts, and other meter-related issues to determine and document the underlying root cause.
Analyze meter, AMI, AMR, billing, customer, and operational data to identify barriers preventing successful meter reads and develop an action plan for corrective action.
Coordinate with Meter Operations, Field Services, AMI Operations, Billing, Customer Operations, and other business areas to assign and track resolution activities.
Monitor the status of assigned corrective actions, follow up with responsible work groups, and ensure timely completion of required work to address root-cause issues.
Evaluate feedback received from responsible departments and determine whether additional investigation or work by another business area is required to fully resolve the issue.
Verify that meter readings are successfully obtained following corrective actions, validate that readings are complete and accurate, and ensure the information is available for downstream billing processes.