About The Position

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel.

Requirements

  • Experience in North American utilities, preferably with California or other large investor-owned electric utilities, on large-scale AMI, smart metering, grid modernization, or customer service transformation programs.
  • Experience with hands-on architecture or solution leadership experience in AMI 2.0 / AMI modernization programs, including smart meter deployment, meter provisioning, meter reads, event management, exception handling, and operational processes.
  • Experience with MDM and UMHES / head-end system landscapes, including practical exposure to leading AMI and HES products and their integration with CIS, billing, outage, distribution, GIS, field services, data platforms, and customer-facing channels.
  • Experience & understanding of meter-to-cash business processes, customer account management, billing, rates, payments, credit and collections, service orders, field activities, and customer communications.
  • Experience leading end-to-end solution design for large transformation programs involving functional, technical, data conversion, infrastructure, integration, testing, cutover, and stabilization workstreams.
  • Experience and ability to define API-led, event-driven, batch, file-based, and message-based integration patterns across cloud and on-premise application ecosystems, and to bridge multiple concurrent AMI/UMHES vendor platforms within one enterprise architecture.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Nice To Haves

  • Ability to mentor distributed teams and operate effectively in multi-vendor, multi-location delivery environments.
  • Experience in architecture governance, design reviews, issue resolution, risk management, stakeholder communication, and executive-level presentations.

Responsibilities

  • Perform business analysis projects using advanced techniques (e.g., predictive analytics, scenario modelling) to identify strategic opportunities within the domain, influencing long-term decisions and value chain optimization
  • Perform detailed evaluations of IT solutions, leveraging domain expertise to assess effectiveness and alignment with client goals, guiding strategic technology decisions
  • Create documentation for systems, ensuring precision and thoroughness, while leading efforts to articulate sophisticated technical concepts for diverse stakeholders
  • Perform specialized research on third-party products, providing in-depth insights on features, performance, and integration capabilities to ensure alignment with client needs and industry standards
  • Create solution architectures and develop comprehensive architectural diagrams, ensuring scalability, resilience, and integration with existing infrastructure.
  • Run the technical aspects of implementation by applying domain knowledge and ensuring scalable optimal system performance. Design and execute maintenance strategies to ensure long-term system reliability

Benefits

  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
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