AmeriCorps Participant Experience Member

Together • Omaha, NE

1d • Onsite

About The Position

The AmeriCorps Participant Experience and Hospitality Member will enhance the experience of individuals and families accessing services at Together by creating a welcoming, dignified, and supportive environment. The Member will strengthen participant engagement, increase access to resources, expand volunteer involvement, and develop sustainable systems that improve client experience and organizational capacity.

Requirements

• Ability to stand and walk for extended periods.
• Ability to move throughout the facility and assist participants.
• Ability to lift up to 25 pounds with reasonable accommodation.
• Ability to use a computer and other office equipment.
• Passion for serving individuals and families experiencing hardship.
• Strong interpersonal and communication skills.
• Ability to engage respectfully with people from diverse backgrounds.
• Strong organizational and problem-solving abilities.

Nice To Haves

• Experience in customer service, hospitality, volunteer coordination, social services, or community engagement preferred but not required.

Responsibilities

• Welcome participants and visitors accessing Together's programs and services.
• Provide information about available services, community resources, and program opportunities.
• Assist participants in navigating the Choice Food Pantry and other service areas.
• Support efforts to ensure a welcoming, trauma-informed, and participant-centered environment.
• Provide shopping support and orientation to pantry participants, helping them understand pantry processes, available food options, and resource opportunities while promoting a positive participant experience.
• Help connect participants with appropriate internal and external community resources.
• Develop and maintain resource information materials and referral guides.
• Assist with identifying barriers participants face when accessing services and communicating trends to staff.
• Support the organization and enhancement of participant waiting areas and common spaces.
• Develop activities, information displays, resource boards, and educational materials that improve the participant experience.
• Gather participant feedback regarding facility accessibility, comfort, and service experience.
• Create participant-facing materials, signage, and informational resources.
• Assist with communication efforts that increase awareness of services and community resources.
• Support outreach activities that encourage participant engagement and access to services.
• Develop participant experience standards, hospitality procedures, and volunteer training resources.
• Create systems that improve participant flow, communication, and access to services.
• Document processes and best practices to ensure long-term sustainability and continuity.
• Partner with the Volunteer Coordinator to develop volunteer training materials, engagement strategies, and sustainable systems that strengthen volunteer involvement in participant hospitality and support services.

Benefits

• Living allowance provided through AmeriCorps.
• Education Award upon successful completion of service term.
• Professional development and training opportunities.
• Opportunity to make a direct impact on participant well-being and community engagement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed