American Girl Cafe Lead (Restaurant Supervisor PTU/Permanent)

Mattel•New York, NY

6d•Onsite

About The Position

The American Girl Cafe Lead is located at the AG Retail Flagship location and reports directly to the Restaurant Manager. This position is responsible for assisting the restaurant manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. The Cafe Lead supports the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards. They assist the team in achieving department revenue and expense goals, ensure customer satisfaction with their dining experience, and oversee resolution of any customer service issues. The role also ensures food quality and consistency, handles special requests and dietary needs, and performs tasks in the absence of the Restaurant Leadership Team. Additionally, the Cafe Lead works with Restaurant and Store Management teams to deliver exceptional events and programs, maintains ongoing communications with both staff and management, and troubleshoots operational issues including restaurant/kitchen equipment, Zomato Reservation system, POS, and InfoGenesis software systems. The Lead is expected to lead by example in all areas of the business.

Requirements

Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
Ability to work a flexible schedule including nights, weekends, and holidays.

Nice To Haves

Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
Experience working with children, preferred.
Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.

Responsibilities

Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
Assist the team in achieving department revenue and expense goals.
Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
Ensure food quality and consistency, special requests and special dietary needs.
Perform tasks in absence of the Restaurant Leadership Team.
Work with Restaurant and Store Management teams to deliver exceptional events and programs.
Maintain on-going communications with both staff and management.
Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Zomato Reservation system, POS, and InfoGenesis software systems.
Leads by example in all areas of the business.