Ambulatory Triage Nurse - Heart Clinic

Children’s Hospitals and Clinics of Minnesota•Minneapolis, MN

7d•Onsite

About The Position

The Ambulatory Triage Nurse uses the nursing process to triage telephone calls from patients and families in order to assess, arrive at appropriate care disposition, and advise for each situation. The role uses approved protocols to guide decision making, works cooperatively with health care providers and clinic staff to ensure resolutions that best serve the patient and family, educates parents/patients on managing their sick child in the home setting, and assists clinicians in communication with patients as directed. The role works during normal clinic hours which may include evenings and weekends.

Requirements

Current Minnesota RN License.
Current BLS certification.
One (1) year of patient care experience in an ambulatory setting, pediatric setting preferred.
At least five (5) years of recent pediatric nursing experience.
Demonstrated high level customer service skills with pleasant telephone manner.
Excellent interpersonal and verbal communication skills.
Demonstrated ability to multitask.
Demonstrated ability to be calm and effective during high pressure situations.
Demonstrated ability to organize and prioritize.
Demonstrated ability to accurately navigate an EMR system.
Maintain professionalism at all times.

Nice To Haves

One (1) year telephone triage experience, with pediatric-specific triage preferred.
Excellent computer skills preferred.

Responsibilities

Uses the nursing process to triage telephone calls from patients and families.
Assesses patient situations to determine appropriate care disposition and provide advice.
Utilizes approved protocols to guide decision-making.
Collaborates with healthcare providers and clinic staff to ensure optimal patient and family outcomes.
Educates parents/patients on managing their sick child at home.
Assists clinicians with patient communication as directed.