Ambulatory Telehealth Registered Nurse (RN), Neurology, Full Time, First Shift

UC Health•Cincinnati, OH

About The Position

The Ambulatory Telehealth Registered Nurse provides comprehensive nursing care remotely through telehealth services in UC Health ambulatory clinics. The role includes patient assessment, triage, care coordination, patient education, population health management, and patient navigation. The nurse collaborates with UC Health providers and staff to deliver high-quality, patient-centered care. The role uses telehealth technology to assess and monitor patients, respond to inbound calls, coordinate individualized care plans, facilitate referrals, educate patients and families, and communicate test results and follow-up plans. The nurse documents interactions in electronic platforms, maintains confidentiality and data security, and escalates patient issues when appropriate. The position also contributes to telehealth nursing practice through professional development, committee participation, policy and process improvement, and staff education.

Requirements

Associate's degree in Nursing.
Current Registered Nurse (RN) license in the state of Ohio.
At least 2 years of nursing experience.
Proficiency in using multiple computer and telephone applications to perform job responsibilities.

Nice To Haves

Bachelor's degree in Nursing.
Basic Life Support (BLS) certification.
Nursing experience combining acute or long-term care with ambulatory or outpatient nursing.
Previous telehealth experience.

Responsibilities

Communicate appropriately with the patient population, account for developmental milestones, provide clear treatment instructions, and involve family or guardians in assessment and care.
Identify patients’ physical limitations, behavioral health concerns, cultural or religious needs, and signs or symptoms of abuse or neglect, and respond appropriately.
Perform treatments, administer medications, or operate equipment safely.
Conduct initial patient assessments through telehealth platforms and use the nursing process to address patient concerns.
Monitor patients’ conditions and progress remotely and manage inbound calls from patients, families, and UC Health team members.
Follow established nurse triage and escalation policies and procedures.
Develop and implement individualized care plans with healthcare providers based on clinical assessments, disease processes, and psychosocial needs.
Recognize abnormal laboratory results or other findings and collaborate with the care team when changes are identified.
Anticipate changing patient and family needs and act proactively to reduce delays in care and financial toxicity and improve patient satisfaction.
Coordinate care plans and facilitate referrals to specialists and ancillary health services.
Educate patients and families about health conditions, treatment plans, medications, self-care, chronic condition management, preventative care, and telehealth processes; reassess understanding and provide further education as needed.
Document patient and family teaching outcomes and responses.
Maintain accurate, timely, professional documentation in electronic platforms in accordance with system and departmental protocols.
Comply with regulatory and organizational standards and protect confidentiality and data security.
Use MIDAS to report patient safety concerns.
Communicate with patients and healthcare providers about test results, treatment plans, and follow-up care; address questions and concerns through remote platforms.
Evaluate patient needs and escalate issues to appropriate team members using technology.
Collaborate with social workers, dietitians, and other healthcare professionals, and document care plans reflecting that collaborative practice.
Follow up as promised and use closed-loop communication with patients and healthcare team members.
Use Epic, Microsoft Office applications, telephone software and hardware, and other computer and telephone applications to perform job duties.
Conduct video or phone consultations using telehealth technology, troubleshoot technical issues, and provide basic technical support to patients when needed.
Stay current with telehealth technologies, best practices, and research relevant to clinical nursing practice.
Participate in nursing, hospital-wide, and unit-based committees as relevant; assist with developing and revising telehealth nursing policies and procedures and implementing process improvements.
Contribute to system-wide performance improvement, demonstrate accountability and commitment to patient care standards, participate in assigned orientation and education programs, and attend staff meetings.
Perform other duties as assigned.