Ambulatory Service Representative, OBGYN Clinic, 32 Hours, Days
About The Position
This position performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. The role involves assessing patients’ needs, including financial counseling, interpreter services, and social services, and referring them to the appropriate person or area. The Ambulatory Service Representative also alerts providers to emergent patient care needs. UMass Memorial Health emphasizes that everyone is a caregiver, playing an important part in the health system's mission of healing patients, the community, and each other.
Requirements
- High School Diploma.
- 3 years of related experience (waived if candidate has Associate's or Bachelor's degree).
- Ability to use specialized applications software and computer systems.
- Must be multifunctional and able to work under stressful situations.
- Exemplifies professional behavior and excellent communication and human relations skills.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Knowledge of business office procedures and medical terminology/procedures preferred.
Responsibilities
- Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
- Confirms and verifies patient demographic and insurance information.
- May collect co-payments from patients upon arrival.
- Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
- Assesses patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
- Complies with established departmental policies, procedures and objectives.
- Attends a variety of meetings, conferences, seminars as required or directed.
- Demonstrates use of Quality Improvement in daily operations.
- Complies with all health and safety regulations and requirements.
- Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
- Maintains regular, reliable, and predictable attendance.
- Performs other similar and related duties as required or directed.
Benefits
- Signing bonus may be available.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
