Ambulatory Service Representative III - Kelsey Seybold Clinic: The Vintage

UnitedHealth Group•Houston, TX

3d•$20 - $36•Onsite

About The Position

The Ambulatory Service Representative (ASR) III performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk. The ASR III will perform other duties as assigned by the site manager. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED
2+ years medical office experience to include: Face to face customer service, cash handling, patient registration, appt. scheduling, medical billing, & experience in answering a multi-line telephone system, OR 1+ years KSC Experience as an Ambulatory Service Representative II
EMR experience
Familiarity with medical terminology
Fluent in English, verbal and written
Proven solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet
Proven excellent customer service skills in person and over the telephone

Nice To Haves

3+ years of working in a physician, hospital, or medical office environment
2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)
Epic experience
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
Demonstrated ability to maintain strict confidentiality of all personal/health sensitive information
Demonstrated ability to effectively handle challenging situations and to balance multiple priorities
Bilingual- English and Spanish communication skills (oral and written)
Proven interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner

Responsibilities

Performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk.
Perform other duties as assigned by the site manager.