Ambulatory Service Representative II - Kelsey-Seybold Clinic: Memorial City

UnitedHealth Group • Houston, TX

7h • Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

• High School diploma or GED
• 1+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience and 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years of KSC ASR I with six months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows-based software including Word and Excel
• Fluent in English, verbal and written
• Demonstrated excellent verbal and written communication skills
• Proven basic math ability
• Proven knowledge of customer service principles and practices
• Demonstrated ability to maintain strict confidentiality of all personal/health sensitive information
• Demonstrated ability to effectively handle challenging situations and to balance multiple priorities

Nice To Haves

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
• 2+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• EMR/Epic experience
• Basic calculator skills
• Bilingual- English/Spanish

Responsibilities

• Providing assistance to patients in a friendly and courteous manner
• Check-in and check-out functions, including registration and cashiering
• Must maintain a neat and professional appearance and an organized work area

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED