Ambulatory Service Representative II - Kelsey Seybold Clinic: Bay Area Campus

UnitedHealth Group•Webster, TX

1d•Onsite

About The Position

The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check-in and check-out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED
1+ years of direct face to face customer service experience
1+ years of cash handling or collections experience
6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience
Experience with computers and Windows-based software including Word and Excel
Knowledge of customer service principles and practices
Demonstrated excellent verbal and written communication skills
Proven basic Math ability
Proven ability to maintain strict confidentiality of all personal/health sensitive information
Proven ability to effectively handle challenging situations and to balance multiple priorities
Proven fluent in English, verbal and written

Nice To Haves

2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
2+ years of direct face to face customer service experience
1+ years of cash handling or collections experience in a medical office setting
EMR/Epic experience
Proven basic calculator skills
Proven bilingual- English/Spanish

Responsibilities

Providing assistance to patients in a friendly and courteous manner.
Performing check-in and check-out functions, including registration and cashiering.
Maintaining a neat and professional appearance.
Maintaining an organized work area.