Ambulatory Service Representative II - Kelsey Seybold Clinic: Memorial Villages
About The Position
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.
Requirements
- High School diploma or GED
- 1+ years of direct face to face customer service experience
- 1+ years of cash handling or collections experience
- 6+ months of experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience
- Experience with computers and Windows-based software including Word and Excel
- Demonstrated excellent verbal and written communication skills
- Basic Math ability
- Knowledge of customer service principles and practices
- Ability to maintain strict confidentiality of all personal/health sensitive information
- Ability to effectively handle challenging situations and to balance multiple priorities
- Fluent in English, verbal and written
Nice To Haves
- 2+ years of experience working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
- 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
- 2+ years of direct face to face customer service experience
- 1+ years of cash handling or collections experience in a medical office setting
- EMR/Epic experience
- Basic calculator skills
- Bilingual English/Spanish
Responsibilities
- Providing assistance to patients in a friendly and courteous manner
- Check-in and check-out functions, including registration and cashiering
- Maintain a neat and professional appearance and an organized work area
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
