Ambulatory Practice Manager - Bariatrics and Finney Trimble

GBMC HealthCare•West, TX

17h•$61,955 - $105,324

About The Position

The Ambulatory Practice Manager oversees day-to-day operations for one to two designated GBMC Health Partners practices, including the daily operations of two or more providers at a single location. Under the direction of the Chief Operating Officer (COO), the Manager assesses and implements processes addressing patient access, registration, revenue cycle management, payer contracting compliance, referrals and preauthorizations, health information management, patient flow, environmental and patient safety, regulatory compliance, quality, and patient experience. The position collaborates with physicians, advanced practitioners, staff, and organizational stakeholders to support timely access to care, operational efficiency, practice optimization, fiscal integrity, and clinic programs aligned with departmental priorities. The Manager directs and supervises staff, with responsibility for hiring, selection, performance management, training, development, and daily work direction. The role oversees practice budgets and full profit-and-loss performance, monitors operational and patient satisfaction measures, and develops or improves workflows, policies, and services. The Manager also supports computerized scheduling, billing, and other information technology initiatives; maintains equipment and supplies; coordinates with other departments; and addresses patient complaints, quality, and safety matters. The position reports to the COO and works in collaboration with the physician practice lead.

Requirements

Associate degree in Business Administration, Business Management, Health Administration, or a related field; a combination of education and experience may be considered.
At least two years of progressively responsible professional-level administrative and medical practice management experience.
Supervisory experience.
Knowledge of ambulatory or physician practice operations.
Knowledge of and proficiency with electronic medical record systems.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Knowledge of clinical and business compliance requirements.
Ability to organize and prioritize work as priorities change and to manage multiple priorities.
Ability to develop and recommend departmental policies to senior management.
Ability to use sound judgment and data to identify potential problems and work collaboratively on improvements.
Critical-thinking skills for using medical practice and business operations software applications.
Strong written and verbal communication skills, including the ability to compose, type, proofread, and interpret correspondence and reports.
Interpersonal skills to establish working relationships that foster teamwork and learning.
Detailed understanding of medical practice and business operations workflows.
Ability to lead, supervise, coordinate, and delegate work to staff and direct or indirect reports.
Ability to work with diverse personalities and competing priorities to implement projects and tasks.
Excellent customer service and problem-solving skills, including addressing issues raised by physicians, employees, and patients.
Knowledge and understanding of patient and workforce safety as related to job duties.
Competency in delivering care and applying knowledge to meet age-specific patient needs, if applicable.

Nice To Haves

EPIC experience.
Understanding of physician practice billing systems.
CPC, CMPE, CMOM, CMMM, CPPM, or CSPPM certification.

Responsibilities

Oversee and direct clerical and clinical employees engaged in medical secretarial support, transcription, office assistance, administrative support, billing, and related activities.
Direct, supervise, coach, and develop front-office and clinical staff; interview and select personnel; monitor performance; conduct evaluations; establish performance standards; and carry out established policies.
Manage human resources within productivity guidelines and personnel budgets, including training, development, and maintenance of employee competencies.
Oversee daily clinic flow to support compliance, operational efficiency, and patient satisfaction.
Manage one to two practices and evaluate operational needs, recommending improvements against budgets and standards.
Hold full profit-and-loss responsibility for the physician practice, including revenue, expenses, and budgeting; compile budget information, administer budgets, monitor adherence, and report significant deviations.
Develop and interpret information from systems and reports, maintain activity records and logs, and prepare regular and special reports.
Participate in evaluating and improving patient registration processes and develop effective training programs.
Develop and implement workflows, work processes, procedures, and standards to improve practice efficiency and effectiveness and ensure regulatory compliance.
Process physician credentialing materials and maintain credentialing and compliance with participating insurance companies.
Maintain appropriate equipment and supply levels, arrange repairs and orders, and recommend purchases.
Maintain and oversee computerized scheduling and billing systems; support computerization and networking initiatives; act as a departmental super user and first responder for practice IT issues; and assist with IT onboarding.
Investigate and respond to patient complaints, implement changes to improve satisfaction, measure and report satisfaction results, and communicate progress to staff and physicians.
Participate in quality and safety audits, manage patient grievances, support PDSA activities, and redesign processes to improve patient safety and staff satisfaction.
Ensure staff receive training in required competencies, including Epic, MA CPR, and Lawson.
Coordinate with Finance, Billing, the Access Center, and other stakeholders, requesting consultations as needed.
Monitor workforce utilization, patient-care coverage, RVU targets, and patient satisfaction metrics.
Build and maintain a working relationship with physicians and collaborate with the physician practice lead, informing the lead physician or designee of practice issues.
Demonstrate GBMC values, including respect, excellence, accountability, teamwork, ethical behavior, and results orientation.