Ambulatory Pharmacy Technician II

Sutter Health•Oakland, CA

About The Position

The Ambulatory Pharmacy Technician II performs pharmaceutical procedures for medication preparation and distribution to support safe, effective, and cost-efficient medication therapy. The role uses sound judgment and developed clinical skills to provide pharmaceutical support for patients’ plans of care in a timely manner, while following applicable regulations, codes, policies, and procedures to ensure privacy and safety. The position may also perform specific procedures and orient other department staff. Responsibilities include processing prior authorizations for specialty medications, helping patients access financial assistance, supporting accreditation and compliance activities, handling cold-chain packaging and shipping, assisting specialty pharmacy patients with adherence and care coordination, managing inventory, and collaborating with pharmacists, providers, and the pharmacy team. The work takes place in a fast-paced specialty pharmacy with frequent interaction with patients and healthcare professionals.

Requirements

Graduation from an accredited Pharmacy Technician program or having met Board of Pharmacy requirements to obtain registration.
One year of recent relevant experience.
One of the listed credentials: Registered Pharmacy Technician (PHRMTECHR), Pharmacy Technician (PHARMT), Certified Pharmacy Technician (PHARMC), or Pharmacy Intern (PHARMI).
Knowledge of medical terminology, generic and trade pharmaceutical names, pharmaceutical calculations, and laws and regulations.
Knowledge and understanding of different pharmacy practice settings, including narcotic delivery and procedures.
Ability to identify and use pharmaceutical and medical terms, abbreviations, and symbols commonly used in medication prescribing, dispensing, and record keeping.
Basic working knowledge of legal requirements and accreditation standards, including The Joint Commission, Title XXII, DHS, DEA, FDA, and USP.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Well-developed time-management and organizational skills, including the ability to prioritize assignments, follow standardized operating procedures and scientific methods, achieve objectives, and meet deadlines.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook), related pharmaceutical technology, EHR, and EPIC.

Responsibilities

Process and submit prior authorizations for specialty medications and follow up with payers to expedite approvals.
Assist patients in obtaining financial aid, including copay cards and grants, and liaise with pharmaceutical manufacturers and assistance programs.
Help ensure compliance with accreditation standards such as URAC and ACHC, and collaborate with the quality assurance team on documentation.
Manage cold-chain packaging for temperature-sensitive medications; coordinate shipping and track deliveries to ensure compliance.
Support specialty pharmacy patients with medication adherence, refill reminders, and care coordination, and communicate with healthcare providers.
Assist in managing medication inventory, conduct regular stock audits, and ensure proper storage and timely replenishment.
Collaborate with pharmacists, providers, and the pharmacy team to support seamless patient care.
Participate in team meetings to improve workflows.
May perform specific procedures and orient other staff to the department.