Ambulatory Patient Care Tech - Main Campus - PRN

Children's National Hospital

1d•$21 - $42•Onsite

About The Position

The Ambulatory Patient Care Tech collaborates with the multidisciplinary health care delivery team under the direction of the Registered Nurse. The role performs basic nursing care activities, helps maintain a safe, clean, and stocked patient care setting, assists staff members, and helps direct patient flow. The position collects and documents patient information, obtains vital signs and measurements, supports patient screening and basic care, prepares exam rooms, maintains equipment and supplies, and helps families navigate the clinic. It also performs assigned laboratory activities, including specimen collection and processing, routine testing, quality control, and equipment monitoring. The Tech communicates with patients, guardians, clinic staff, and laboratory personnel while following documentation, safety, confidentiality, certification, and occupational health requirements.

Requirements

High school diploma or GED.
Current certification as a Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT), or Certified Patient Care Technician (CPCT).
Basic Life Support (BLS) for Healthcare Provider certification.
Follow directions precisely and maintain confidentiality.
Maintain required certifications or licensure for the applicable practice jurisdiction.

Nice To Haves

One year of experience in an acute health care setting, preferably pediatrics.

Responsibilities

Collect and accurately document patient information, including chief complaint, medications, allergies, tobacco and smoking history, and smoke exposure as reported by family.
Obtain and document vital signs, height, weight, and head circumference.
Orient families to the clinic environment and paperwork.
Recognize abnormalities, pain, indicators of abuse or neglect, and children in distress; report or escalate concerns to the Registered Nurse or Provider and initiate Basic Life Support procedures when necessary.
Provide basic nursing care, including nourishment, ambulation assistance, and discharge escort.
Check relevant clinical equipment for proper operation, take corrective action as needed, and report repair needs.
Collect specimens and perform testing according to policy, procedure, and clinic assignment, including point-of-care testing and applicable lab draws.
Explain specimen collection to patients or guardians, inform families about clinical resources, and offer relevant brochures.
Meet Joint Commission and Department of Health documentation requirements and complete the weekly clean sweep tool.
Help maintain an orderly environment and prepare exam rooms for patients.
Prioritize tasks and special requests, complete them, or report when unable to do so.
Obtain equipment and supplies and maintain PAR levels.
Monitor the waiting room, keep families informed about delays, and give directions to clinic destinations such as the lab, radiology, and cafeteria.
Identify children and families with special needs, including patients on stretchers, using oxygen, or requiring isolation.
Contribute to a positive work environment and consult appropriate personnel about unfamiliar or unexpected problems.
Greet patients and families, adapt communication to their education levels, needs, anxiety, personalities, and emotions, and report concerns or complaints to the Clinic Manager.
Maintain a courteous, calm, comforting, and professional demeanor with patients, guardians, multidisciplinary team members, and clinic personnel.
Perform, evaluate, and report laboratory quality-control protocols; identify and resolve QC failures, document resolutions, and report problems to the main lab or supervisory staff.
Participate in continuing education and complete competency and proficiency challenges on time.
Process specimens through centrifugation, allocation, sorting, and storage; coordinate specimen pickup and delivery to Children’s Hospital, Quest, or other reference labs; and troubleshoot specimen-processing procedures.
Investigate and handle improperly labeled specimens, requisition problems, and inadequate specimens.
Answer general information and specimen-requirement questions and route technical questions to the appropriate area.
Monitor and maintain required daily laboratory equipment records, maintain simple laboratory equipment, report unresolved problems, and order routine lab and point-of-care testing inventory and supplies.
Collect blood specimens by venipuncture and capillary method and conduct assigned routine laboratory tests such as urine dipstick, glucose, and A1C.
Follow directions precisely and maintain confidentiality.
Attend in-services, participate in personal educational development, develop annual goals and an education program with the Supervisor, and complete CHEX requirements.
Maintain satisfactory time and attendance and complete Occupational Health requirements.
Maintain Basic Life Support certification and any certification or licensure required by the applicable practice jurisdiction.