Ambulatory Patient Access Representative-1

Nationwide Children's Hospital•Columbus, OH

1d•Onsite

About The Position

This is a part-time, non-benefits eligible role with a work schedule of the 2nd and 4th weekend every month. The specific hours are Friday 5:00pm - 10:00pm, Saturday 11:30am - 8:00pm, and Sunday 11:30am - 8:00pm. The role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The position requires providing excellent customer service, accurately obtaining patient demographic, insurance, and physician information, screening for insurance eligibility and pre-certification, and assisting self-pay patients with financial assistance referrals. It also involves maintaining communication with other departments and assisting with the training of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
Able to multi-task within a stressful environment.

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.
CPR certification (based on position and as determined by manager).

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.