Ambulatory Patient Access Representative-Hilltop Primary Care Center
Nationwide Children's Hospital•Columbus, OH
•Onsite
About The Position
This is a part-time role at the Hilltop Primary Care Center, not eligible for benefits. The working hours are Tuesday, Wednesday, and Thursday from 4:30 PM to 9:00 PM. A valid Ohio driver's license and proof of auto insurance are required by hospital policy. Candidates must also pass a motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital, and maintain qualification of insurance guidelines.
Requirements
- High School Diploma or equivalent, required.
- CPR certification (based on position and as determined by manager).
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
- Valid Ohio driver’s license and proof of auto insurance.
- Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.
- Able to multi-task within in a stressful environment.
Nice To Haves
- Associate’s Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Greets and registers patients.
- Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs the customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable, instructing the customer on requirements.
- Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
