Ambulatory Patient Access Representative- Psychiatric Crisis Department

Nationwide Children's Hospital•Columbus, OH

57d•Onsite

About The Position

This role is for an Ambulatory Patient Access Representative in the Psychiatric Crisis Department. The position involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. The job requires providing excellent customer service, accurately obtaining patient demographic, insurance, and physician information, and screening for insurance eligibility and pre-certification requirements. The representative will also assist in identifying self-pay patients and referring them to financial assistance, and maintain open communication with other departments and clinical staff. Additionally, the role includes assisting in the shadowing and precepting of new employees.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.