Ambulatory Patient Access Representative
About The Position
This position is Monday - Friday 7:30am - 4:00pm. A valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines. The role involves greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Essential Functions include providing excellent customer service, interviewing and registering patients, obtaining accurate demographic, insurance, and physician information, screening customer data for insurance eligibility and pre-certification/referral requirements, instructing customers on requirements, assisting in identifying self-pay patients and referring them to financial assistance, and establishing and maintaining open communication with other departments and clinical staff. The role also assists in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent, required.
- Valid Ohio driver’s license.
- Proof of auto insurance.
- Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.
- Demonstrated computer skills with the ability to navigate most current technology systems.
- Strong administrative skills.
- Able to multi-task within in a stressful environment.
Nice To Haves
- Associate’s Degree, preferred.
- One year of health care experience, preferred.
- CPR certification (based on position and as determined by manager).
Responsibilities
- Greets and registers patients.
- Answers telephone calls.
- Schedules appointments.
- Pulls and files medical charts when indicated.
- Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interviews and registers patients in registration areas that report up through Patient Access.
- Obtains accurate demographic, insurance, and physician information on registrations.
- Screens customer data to ensure patient is eligible for insurance indicated.
- Communicates differences to the customer.
- Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
- Instructs customer on requirements.
- Assists in identifying self-pay patients and referring them to financial assistance when applicable.
- Instructs customer on requirements.
- Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
- Assists in the shadowing/precepting of new employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
