Ambulatory Patient Access Representative

Nationwide Children's Hospital • Columbus, OH

1d • Onsite

About The Position

This position is Monday-Friday 7:15am - 3:30pm. The Ambulatory Patient Access Representative greets and registers patients. They also answer telephone calls, schedule appointments, and pull and file medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. They interview and register patients in registration areas that report up through Patient Access, obtaining accurate demographic, insurance, and physician information. The representative screens customer data to ensure patient eligibility for indicated insurance and communicates differences to the customer. They also screen registrations to ensure insurance pre-certification and physician referral requirements are met, instructing the customer on requirements. Additionally, they assist in identifying self-pay patients and referring them to financial assistance when applicable, and establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees.

Requirements

• High School Diploma or equivalent, required.
• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.
• CPR certification (based on position and as determined by manager).

Nice To Haves

• Associate’s Degree, preferred.
• One year of health care experience, preferred.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED